Refunds & Returns

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 (and amendments) you are entitled to cancel an order and receive a full refund, including the minimum possible costs of postage (for us shipping the order to you), for any items you order, up to 14 calendar days after you receive the item from us.

This applies even if you just change your mind and no longer want an item. The refund will include the minimum postage costs you chose or could have chosen when placing your order. You are responsible for the cost to return the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery at your expense and within 14 days of receipt. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid. Do note that you cannot return perishable items for a refund.

Additionally, you cannot return items which you have started to use. To receive a refund you must notify us within the 14 day period starting when you received the order. The 14 working day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For all items returned after the 14 day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed.

You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order). Goods which arrive with minor damage will be replaced (or a credit provided) if there is a reasonable chance that they will be adversely affected by that damage. This can apply to part of an order only. If for instance an order contains multiple items and some are damaged, we will undertake to provide a credit for the damaged items only. If you would prefer not to accept the whole order then you can return it to us, but you will be responsible for the cost of that return.


Purchases must be made from This offer does not apply to purchases made via any other outlet.


If after feeding at the published feeding rate and used every day until you have used all the product, you are not happy with the results, we will refund you the purchased price excluding any delivery charges, while stocks last, limited to one purchase per customer per household and limited to one address. To qualify, the used and empty product back must be sent back to us (container and lid) by recorded delivery in a cardboard box, including your original receipt, original delivery note and enclose a letter (confirming your name, address, telephone and email address) with why you are not happy with the results to:

Animal Herbal Health Ltd
Bradford Farm
Uplowman Road
EX16 7DQ

Qualifying refunds will be processed within 28 days